Team Administrator (Fixed Term)

Job overview

*** Previous applicants need not apply ***

To provide comprehensive secretarial and administrative support to the Adult ADHD service. This includes supporting consultants, assistant psychologists, ADHD specialist nurses, and other clinical staff. The post holder will liaise with service users and carers regarding prescriptions, appointments, and medical reviews. They will ensure accurate maintenance of patient records, assist in the setup of clinics, and oversee the distribution of ADHD diagnostic reports. The role requires initiative and discretion, ensuring confidentiality at all times.

Main duties of the job

Administrative Support

Provide comprehensive support to the Adult ADHD clinical team, including Consultants, Nurse Prescribers, Practitioners and Assistant Practitioners and Assistant Psychologists.

Appointment Coordination

Manage appointments for the Adult ADHD clinics, including booking, rescheduling, and communicating with service users.

Ensuring links for online appointments are sent, clinic rooms booked, and the client kept up to date.

General Office Duties

Manage incoming and outgoing mail, filing, and ordering office supplies.

Ordering items and raising POs for Cardea.

Ensure secure disposal of confidential materials.

Information Technology

Proficient in Microsoft Office, Outlook, and other relevant software.

Extensive use of RiO to ensure client records are up to date and important information is logged and uploaded.

Support the team with the prescription database.

Other Duties

Provide cover for colleagues during absences.

Attend and participate in MDT team meetings, appraisals, and training session when required.

Adhere to Trust policies, including those related to sustainability, health and safety, and infection prevention.

Support and attend the ADHD Team in Masterclasses, community outreach sessions. Providing full admin support throughout the session

Detailed job description and main responsibilities

Communication

Respond to calls and emails from adult service users, carers, and external professionals, ensuring accurate and timely communication.

Handle sensitive or complex queries with tact and professionalism, signposting to appropriate services as needed.

Patient Records

Maintain accurate patient records on RIO and other administrative systems, ensuring compliance with confidentiality and data protection standards.

Clinic Organisation

Support the setup of clinical sessions, ensuring smooth operations for the Adult ADHD team.

Distribute workload among clinical staff where necessary to optimise efficiency.

Problem-Solving

Address issues or complaints from service users in collaboration with PALS and the clinical team.

Use initiative to resolve day-to-day operational problems and escalate issues when necessary.

Team Collaboration

Provide support to other administrators within the team, ensuring a cohesive and effective working environment.