Systems Principal

Job overview

The Systems Principal for ePMA and eOBS will act as the expert technical lead for both systems, ensuring their optimal performance, integration, and development. The post holder will manage system administration, user support, configuration, and enhancements, while contributing to strategic developments aligned with Trust objectives.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.

Lead on system upgrades, including planning, testing, and implementation.

Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols

Manage technical development and change requests from specification to deployment.

Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.

Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.

Lead or participate in specialist projects, including testing workstreams and issue resolution.

Maintain system documentation, test logs, and provide summary reports.

Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.

Ensure compliance with Trust policies, data protection, and clinical safety standards.

Deliver training and guidance to end users as required.

Detailed job description and main responsibilities

Key Responsibilities:

• Provide expert technical support to ensure 24/7 availability of ePMA and eOBS systems.
• Lead on system upgrades, including planning, testing, and implementation.
• Lead collaboration with Infrastructure Engineers to coordinate and oversee the monthly security patching and testing of both non-production and production environments, ensuring minimal disruption and full compliance with Trust security protocols
• Manage technical development and change requests from specification to deployment.
• Work collaboratively with digital colleagues to ensure a robust, reliable, and user-friendly Business Continuity Plan (BCP) is in place and ready to be activated for both the ePMA and eOBS systems if required.
• Liaise with suppliers and internal stakeholders to support system enhancements and resolve issues.
• Lead or participate in specialist projects, including testing workstreams and issue resolution.
• Maintain system documentation, test logs, and provide summary reports.
• Contribute to the development and maintenance of the clinical safety case for both ePMA and eOBS systems, particularly when implementing system changes.
• Ensure compliance with Trust policies, data protection, and clinical safety standards.
• Deliver training and guidance to end users as required.

Communication and Working Relationships   Internal

• Service Directors / Heads of Service / Matrons
• Business Managers
• Pharmacy Managers
• Clinical and Administrative Staff
• Planning and Performance Team
• Information Teams
• ICT Staff

External

• Service Users
• System Suppliers and Contractors
• NHS Trusts, Health Authorities, Social Services
• Institute of Psychiatry and other academic partners