Switchboard Supervisor

Job overview

An exciting opportunity has arisen for a Switchboard Supervisor to join the Telecoms team. Based at our Doncaster Royal Infirmary site with travel occasionally required to our other sites as necessary.

Do you feel you could fulfil this varied and challenging role?

The successful candidate will have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and high quality customer service skills. It is important that the post holder is able to multi-task and work under pressure as well as deal with any emergency situations which may arise.

Main duties of the job

The successful candidate will normally work Monday to Friday but in line with Switchboard being a 24/7 service, there is a requirement to be flexible in your approach and hours of attendance, including evenings, nights and occasional weekends to meet the needs of the service. On occasions there may be a requirement to undertake additional hours to meet business requirements.

There will be times when you will be required to ‘operate’ the switchboard, to ensure the operational needs of the service are met therefore, it would be preferable that you have previous experience of Switchboard or Call centre working. Training on the Openscape IP Telephony Switchboard and associated local systems will be provided as required.

Experience with computer packages would be advantageous.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.  Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.