Switchboard Operator

Job overview

This is an exciting opportunity to join the Estates and Facilities team as a Switchboard Operator.

This will be mainly based at the Queens Medical Centre however you will be required to work from the City hospital from time to time.

We are looking for someone who has a flexible approach to work and is motivated to help the public and staff with their day to day enquiries, ideally you will have previous Switchboard/call centre experience however all training will be provided.

Post holder must have proficiency in IT skills.

If you have applied for a position in the last 6 months then you need not apply.

Main duties of the job

INCREASE IN HOURS

In addition to the below summary  you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To be responsible for being first point of contact for hospital enquires from the general public and Trust staff.

To be professional and sympathetic to callers in need of support.

To be responsible for putting out emergency crash calls to the 22 22 emergency teams within the Trust, via the Blick bleep system and the Everbridge messaging system.

To be able to respond efficiently and action all on call rota’s sent into the department.

To adhere to all Trust and in house policies and procedures.

You will need to be able to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and has an approachable manner.

Detailed job description and main responsibilities

To answer up to 85-100 calls per hour.

Engage with all callers to help resolve their query in one call if possible.

Answer all email enquires in the department inbox.

Answer ALL 2222 calls within a timely manner

Daily lift testing

Weekly fire alarm testing calls

Blick bleep pager daily testing

Help with Doctor change over twice yearly

Handle on call rota’s sent into the department and deal with accordingly.

Most importantly work as part of the team