Switchboard Operator

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The successful candidate will be supported to develop skills and competencies which will allow them to operate telephony software, deal with emergency calls (cardiac arrests, fires, intruders etc.) and to achieve a level of knowledge of all areas/Sites within NHS Tayside in order to connect callers to appropriate people/departments.

You will also be required to work with several software packages relevant to the post for which training will also be provided. An excellent telephone manner and communications skills are essential.

Switchboard Services is a 24/7/365 department and as such you will be required to work out of hours as part of the rota, with enhancements paid accordingly.

The post will be based at Switchboard Services, Ninewells Hospital.

Hours of work: 27.87 hours per week, averaged over a 4-week roster. The post includes out of hours shifts (including weekends).

Informal enquiries to: Lisa Midwinter (Switchboard Manager) on 01382 496398.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date.
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements that you will need to enable you to attend the interview.
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
• Please check your e-mail regularly (including junk folders) and your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
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• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside