Switchboard Operator

Job overview

Are you a confident communicator with excellent customer service skills? Do you enjoy being the first point of contact in a fast-paced environment? We’re looking for a Switchboard Operator to be the welcoming voice of our organisation!

As a Switchboard Operator, you’ll be the first point of contact for callers, providing a warm and professional greeting while efficiently directing calls to the appropriate departments or individuals. You’ll also support general administrative tasks to help keep operations running smoothly.

If you’re passionate about helping people and making a great first impression, we’d love to hear from you!

***ADVERT MAY CLOSE EARLY DUE TO HIGH APPS***

Main duties of the job

Answering calls in a timely fashion and directing to the correct extensions, also with pager and bleep systems.

Providing information to callers. Dealing with emergency calls and various alarms, taking appropriate actions for each.

The day-to-day provision of effective, efficient, quality telecommunications service to the Homerton University Hospital Trust.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.