This job is closed to applications

Location
Salary
£24,071 Per Annum (Pro Rata for Part Time)
Profession
Administrative and IT
Grade
Band 3
Deadline
21 Mar 2025
Contract Type
Permanent
Posted Date
14 Mar 2025

Job overview

Are you looking for a new challenge? Do you want to join  an enthusiastic team?

Then apply to join our friendly, professional and fast-paced Customer Services Department (switchboard).

This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with  varied queries and especially urgent/emergency calls.

As a Customer Services Operator(Switchboard) you would be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators,  responsive, effective, calm and provide a courteous service in any circumstance during their shift.

The ideal candidate should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience.

We look forward to receiving your application today.

Main duties of the job

To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.

You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.

Detailed job description and main responsibilities

The Switchboard is a 24/7 service.

Candidates must be flexible and able to commit to a varied shift pattern.

This can include weekends, unsocial hours and public holidays including Christmas.

A rolling 8 week rota pattern which includes the following shift times:*

Early 06.00am to 14.00pm

Late 14.00pm – 22.00pm,

Night 22.00pm – 06.00am.

* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible

Please see attached a full job description setting out the details of the role and responsibilities.

Full training will be given to successful candidates

We look forward to your application.

Previous applicants need not apply.