Switchboard Operator /Telephonist

Job overview

We are looking for an experienced Day time Switchboard  Assistant.

To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Providing assistance for patients, visitors and staff.  This position is for 6 hrs per week  on a four week shift pattern. Working 3 weeks  Thursday & Friday and 1 week Saturday & Sunday.

Main duties of the job

• Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
• Often dealing with patients with complex needs and barriers to understanding.
• Carrying out a range of administrative and secretarial tasks associated with the reception and switchboard, e.g. updating mobile phone records, meet and greet staff and visitors, issue keys.
• Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
• Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.

Detailed job description and main responsibilities

Please find attached job description for full details

• Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
• Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.