Surgical Care Navigator

Job overview

Surgical Care Navigator  - Directorate – Admissions, Surgical Division

(Hybrid Working)

Job Location: Whiston Hospital

AFC Band – Band 4 (12 months fixed term Secondment opportunity considered)

An exciting opportunity to support the use of an innovate AI tool across Mersey and West Lancashire Teaching Hospitals which helps prioritise patients to prepare for surgery through self-care coaching prehabilitation programme has become available.  The Surgical Navigator post will be introduced to primarily promote and support the onboarding of eligible patients to wait well for surgery at home with the support of the coaching programme.

We are looking for an enthusiastic person to join our Surgical Team to communicate with our patients on the benefits of enrolling onto the prehabilitation 12 weeks programme and explaining to them on how to proceed with this offer.  The role will also involve liaising with surgical and pre-operative assessment colleagues to track updates for this patient group.   The Surgical Navigator will also be expected to generate and manage patient lists, liaising with appropriate clinical teams to capture outcomes of patient reviews ensuring data is captured accurately and divisional reports are available.

The role requires the post holder to be self-driven, highly organised and have excellent communication skills.  Good administrative and excel skills are essential to create and maintain spreadsheets to a high standard.

Main duties of the job

• Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review.
• Attendance at weekly operational meetings
• Develop procedures for own work area and work within the boundaries of the departmental procedures.
• Receive complex patient level information and manipulate patient level data using excel and information dashboards.
• Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts.
• Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use.
• Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe.
• Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes.
• Ensure quality and accuracy of all data reports.

Detailed job description and main responsibilities

KEY DUTIES

• Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review.
• Attendance at weekly operational meetings
• Develop procedures for own work area and work within the boundaries of the departmental procedures.
• Receive complex patient level information and manipulate patient level data using excel and information dashboards.
• Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts.
• Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use.
• Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe.
• Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes.
• Ensure quality and accuracy of all data reports.
• Work with Surgical Division Operational Management Team to develop all aspects of data collection regarding prehab and harm review patients.
• Utilisation of Careflow EPR to update patient records with key updates as per clinician instruction.
• Tracking of patients with targets set to ensure prehabilitation enrolment is achieved.
• Collection of patient information to support performance reporting for reviews and prehabilitation onboarding compliance.
• To support 3rd Party Supplier to gather supporting evidence of the benefits of prehabilitation programme.
• Contact with patients to promote the benefits of the prehabilitation programme.
• Act as point of contact for patients prehabilitation enrolment.
• Contact patients via the telephone to inform patients of prehabilitation programme and next steps on how to access health and wellbeing support.
• To monitor and report activity in line with agreed Trust governance structures
• Knowledge of administrative procedures including ordering of supplies and utilisation of various software programmes to produce reports, create and maintain spreadsheets to a high standard.
• Undertake audit and/or surveys related to the project as required.
• Take action to obtain or correct missing or contradictory data while maintaining confidentiality.
• To provide regular updates and progress reports.
• Liaison with relevant operational and/or clinical teams to understand any discrepancies and establish correct data collection.
• Standard Keyboard skills
• Undertake any other duties deemed relevant to the post and grade.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Responsible for ensuring that all data/information is stored and transmitted in a format, which adheres to all aspects of the Caldicott guidelines.
• Due to the nature of prehabilitation and harms review information, ensure that the system, recording processes and review processes fulfil both Information Governance and Data Protection requirements/rules.

ADMINISTRATIVE RESPONSIBILITIES

• Support the preoperative Manager in the design and implementation of standard operating procedures to ensure harms review time targets are achieved. Work with the manager to ensure the Surgery Hero process for perioperative onboarding is fit for purpose
• Regularly review procedures to ensure working processes are fit for purpose.

TEACHING & TRAINING RESPONSIBILITIES

• Provide training on local procedures where applicable.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• Line Management of navigators including responsibilities for training and development, induction, appraisal and personal development planning, allocation and monitoring of work within the required deadlines
• Ensure that mandatory training is undertaken in accordance with Trust policy by the post holder and by all staff reporting to the post holder.
• Delegate work to other members of the team as and when required.

RESEARCH & AUDIT

• Contribute to the provision of data

Closing Date - 26th February 2025

Enquiries:

Adam Ralph (Directorate Manager) 0151 430 1934

Jemma Smith (Assistant Directorate Manager) 0151 290 4182