Support Worker/Navigator Urology

Job overview

The post holder will be an integral part of the Urology Cancer Admin  Team, who assists, supports and co-ordinates the pathway for prostate cancer patients who have completed primary treatment. A large part of the role is to assist patient to transfer onto a supported self management programme to reduce the number of visits to hospital .  They will  be  providing administrative and co-ordinated support to patients, families, consultants, cancer nurse specialists and other staff involved in the prostate  cancer pathway.

They will co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required,.

Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.

Administer fail safe to ensure patients’ results are registered accurately and action taken appropriately.

Coordinate patient Health MOT information and respond to any areas of  concern that have been highlighted by patient.

Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded

Main duties of the job

Be the point of contact for all enquires  relating to the  supported self management system for prostate patients. Develop the knowledge and skills on how patients can be transferred onto this system ensuring that they fully understand how it works and the benefits to them.

Facilitating communication and information flows, initiating and responding to correspondence/emails and resolving enquiries.

Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.

Maintain an accurate database/portal  of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.

Specifically assist the ANP's in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways

Provide basic telephone advice and refer on or sign-post to other sources of support

Have excellent  I T , counselling and persuasive skills

Detailed job description and main responsibilities

Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration situation by alerting other members of the team.

Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.

Administer fail safe to ensure patients’ results are registered accurately and action taken appropriately.

Coordinate patient Health MOT information and respond to any areas of  concern that have been highlighted by patient.

Registration of patients onto supported self management system ensuring all patient data both clinical and personal is electronically and accurately recorded.

Ensure investigation reports are obtained, shown to medical staff, action taken and filed in patient case notes as soon as possible.

Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes. Collect, collate and report routine and simple data. Manage workload and liaise with colleagues in periods of annual leave and sickness.