Support Services Team Co-Ordinator

Job overview

A temporary 6 month secondment post is now available for a band 4 Team Co-ordinator to lead the administration team within the Single Point of Access/Switchboard based at the Becklin Centre. The role requires critical thinking, high-level organisation and efficient time management, excellent interpersonal skills and the ability to coordinate support service demands.

While the role has a permanent base, some flexibility in cross-working and communication with colleagues at other LYPFT sites is expected.

You will co-ordinate and line manage a team of administration staff providing a comprehensive, efficient and effective secretarial support service to the multi-disciplinary teams under the direction of a Service Manager and supported by an agreed work plan. The job holder will provide day to day supervision and support for a designated admin team or teams and will be responsible for liaison with other clinical and admin staff within Leeds & York Partnership NHS Foundation Trust to ensure an efficient and consistent admin support service is provided.

Main duties of the job

Duties and responsibilities include:

• Providing supportive and encouraging line management responsibility for Administrators and Secretaries in the team
• Exemplary Service User-focused, patient-centred interaction and communication
• Proficient use and navigation of CareDirector and other systems such as BigHand, E-Proc, TRACJobs, Cognos and HealthRoster (training is provided)
• Support and coordination of a busy and streamlined referrals process
• Allocating shifts and ensuring cover 24/7.

Working hours are Monday to Friday, 9am to 5pm.

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected]

Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.