Support Services Manager

Job overview

The Support Services Manager provides operational leadership and management of key hotel services across Powys Teaching Health Board, including catering, domestic, portering, and associated administrative functions. The successful candidate will ensure these essential services meet quality, safety, and financial standards while supporting excellent patient care and environments. They will drive continuous improvement, contribute to strategic planning, and develop operational plans that enhance service quality and efficiency. The role requires a collaborative leader who can build strong relationships across clinical and non-clinical teams and demonstrate sound judgement, effective decision-making, and professional credibility.

Main duties of the job

The post holder will manage all aspects of Support Services delivery across designated hospital sites, including staff management, performance, compliance, and financial control. They will lead and coordinate service audits, analyse performance data, manage contracts such as linen and cleaning services, and oversee cleaning performance. The manager will be responsible for preparing reports, business cases, and improvement plans to support local and national standards. Excellent communication, leadership, and problem-solving skills are essential, along with the ability to influence, prioritise, and deliver results in a demanding healthcare environment.

Detailed job description and main responsibilities

Reporting to the Head of Facilities, the post holder will oversee the effective delivery of catering, domestic, and portering services, ensuring compliance with infection prevention, food safety, health and safety, and audit standards. They will lead on service improvement, workforce planning, risk management, and performance monitoring across multiple community hospital sites. The role involves regular liaison with clinical teams, Procurement Services, Finance Business Partners, and senior management to deliver integrated service solutions. The manager will chair and support working groups, maintain departmental risk registers, and contribute to corporate performance frameworks and reports. Strong partnership working, analytical, and organisational skills are key to success in this role.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.