Support Services Assistant

Job overview

Support Services Assistant - Band 2 - Part time - 18 hours per week:

An exciting opportunity has arisen for a motivated and enthusiastic person to work at the Darwin Unit.  As Support Service Assistant you will be expected to maintain a clean and hygienic environment for patients, visitors and staff in line with the National Standards of Cleanliness.

You will be responsible on a day to day basis to provide a full domestic cleaning service to patient areas, offices and departments in accordance with work schedules, policies and procedures which will include: high and low dusting, vacuuming, wet mopping, waste management, use of floor cleaning equipment and general housekeeping.

You must also have:

• Good interpersonal skills with other staff, Trust employees and patients
• Ability to adhere to standards and procedures
• Ability to accept, organise and prioritise instructions
• Ability to work on their own initiative and as part of a team
• Flexible approach to working hours and schedules

Provide cover during annual leave, sickness and absence which will include week ends, bank holiday and the requirement to cover in other Trust premises

Previous domestic experience will be beneficial but there are no formal qualifications required for this post as you will be trained by our in-house supervisory team in the use of equipment and COSHH.

**NOTE:  This vacancy is not eligible for sponsorship**

Main duties of the job

To work as part of a team to provide cleaning and catering services in order to enhance the quality of the patient and staff environment on a regular and ongoing basis.  Also to ensure that at all times quality standards are maintained in relation to the cleanliness and food provision and that legal requirements are met regarding the food service.

Detailed job description and main responsibilities

Communication

• To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Support Services Supervisor, Department / Service Lead
• To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.
• To ensure that patients, their relatives and carers are treated with dignity and respect.

Analytical and Judgemental Skills/ Freedom to Act

• To follow established procedures and schedule of work.
• To seek advice from Support Services Supervisor or Department / Service Lead as necessary.
• To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trust’s Food Safety policy as necessary.
• To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area.
• To comply with the National Standards of Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.

Planning and Organisational Skills

• To have a responsibility for liaising with, Support Services Supervisor, Department / Service Lead to organise work.

Physical Skills

• To ensure that  the general cleaning in the premise is undertaken in accordance with the agreed work schedule
• To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise
• To ensure that all stocks are stored correctly.
• Ensure all areas are clean and tidy, particularly prior to and following mealtime service
• To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise
• Ensure all areas are clean and tidy, particularly prior to and following meal times as necessary.
• To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments