Support Service Secretary

Job overview

CRISS Resolution Service support a number of clinical and medical staff who deliver crisis mental health care and treatment across Leeds. The service is looking to recruit several secretarial staff into this newly designed service. Working in one of these roles, you will provide comprehensive secretarial support for the clinical team who are based within one of the 3 localities situated within the city.

You will be required to have a strong and professional work ethic, have excellent communication, organisational, and customer service skills, and be able to multi-task to a high level. There will be elements of the role that will involve direct service user and carer telephone contact. There is an expectation that you will be highly IT literate. Previous experience of audio typing and minute taking is essential, as both duties will form a significant part of this role.

You will be required to liaise with colleagues in other teams in the care group, and you would need a flexible approach to your work, under the guidance of the Team Coordinator, as you may occasionally need to work from other localities. The role is full time

The service hours are 24/7.

Main duties of the job

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected]

Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.