Support Service Secretary

Job overview

The job holder will work as part of a team to provide an efficient and effective secretarial and administration service to the clinical care pathways under the direction of the Support Service Team Co-ordinator, and in line with the agreed work plan.

Main duties of the job

Secretarial and Administrative Support: Provide efficient secretarial and administrative services to the multidisciplinary team, including managing communications, maintaining records (both electronic and manual), and supporting meetings by taking minutes and organising appointments.

Customer Service and Communication: Act as the first point of contact for service users, carers, visitors, and staff, delivering a customer-focused meet and greet service. Handle confidential and sensitive information in line with NHS standards and respond to telephone and face-to-face enquiries professionally.

Teamwork and Collaboration: Work closely with the team coordinator and other administrative staff, participating in meetings, peer networking, and supporting colleagues to ensure the smooth running of the service. Provide cover for colleagues as needed.

Information Management: Maintain accurate and up-to-date records, input data into Trust systems, and support the implementation of new office systems and procedures. Ensure compliance with information governance and data quality standards.

Organisational and Planning Skills: Prioritise workload, manage backlogs, and support the coordination of appointments, meetings, and transport. Maintain office supplies and ensure the work area is fit for purpose.

Detailed job description and main responsibilities

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected]  Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.