Support Secretary - Neurosurgery

Job overview

To provide a comprehensive support medical secretarial service to an allocated clinical area in an efficient and timely manner. This will be to support our expanding ESP team, as well as supporting the existing secretarial team.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To support the medical secretarial team with:

• Responsible to undertake the role of support medical secretary to an allocated clinical team
• Ensuring strict adherence and compliance to all Trust Policies and procedures

Detailed job description and main responsibilities

Communication

• Communicates complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required

• Communicates complicated administrative information to staff from other departments, and external contacts such as Devon Referral Support Service and the Clinical Commissioning Group.

• Contribute to changes in departmental policies and procedures for improving patient care.

Knowledge, Training and Experience:

• Co-ordination of speciality waiting lists/PTL’s, including Cancer PTL, within the framework of the Trust’s Waiting List Policy.

• Work with the service line management team to ensure key performance standards in relation to patient access are met.

• Knowledge of secretarial and administrative procedures and systems.
• Knowledge of procedures and conditions within Neurosurgery to work with external partners to transfer the care of suitable patients.
• Excellent understanding of RTT rules and codes and how to apply them.

Analytical and Judgemental skills:

• Exercises judgement when dealing with enquiries. Analyses information to resolve problems for patients, carers and staff, eg travel issues, appointment issues.

Planning and Organisation Skills:

• Sort and deal with all correspondence, keeping a satisfactory record and filing system

• Required to cover for other colleagues during annual leave/sickness or peak workloads.

• Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence.

• Organises meetings as and when required for mutual aid.

For further details please see the attached JD & PS