Support Medical Secretary

Job overview

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Monday - Friday

An exciting opportunity has arisen in Clatterbridge Cancer Centre  located in the Paddington Community Diagnostic Centre for a motivated and proactive individual to become part of a busy and friendly secretarial team working for the haematology service. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large  secretarial team  with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for ensuring  patients are communicated with in a timely manner. Excellent administration /Secretarial skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.

Main duties of the job

Main duties of the job

Support the Medical Secretaries within  the haematology service with the typing of letters the required time limits to support with the achievement of Key Performance Indicators . Support Medical Secretaries in their absence.

Communicate with patients regarding appointments liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding

Change, amend and cancel appointments at the request of the appropriate teams and patients.

Allow early opportunity to escalate capacity issues in accordance with pathway targets.

Organize interpreters where needed for patient OPD and treatment appointments.

To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.

Maintain and ensure 100% compliance with all mandatory training using ESR

To participate in all administrative and clerical duties

To maintain confidentiality at all times

To have a knowledge of a range of procedures and appointments across haematology services

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Reception cover

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.