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To assist in providing high quality, safe patient care through the delivery of an effective, efficient and responsive administrative and clerical service which meets the needs of the service.
This will be achieved by working in a supportive team, supporting colleagues, other Trust services if required, the senior medical administration team and management, to ensure the team provide effective administrative tasks.
To provide typing support to the Cardiology Department. To provide clerical support to the Cardiology Department. To open mail, collate patient results and scan to electronic patient records. To process patient letters to prepare for postage. To understand and interpret functional/medical/legal terms and organisational policies Ability to deal with non-routine issues such as problem solving Act as the link between consultants, clinicians and other areas to ensure care is delivered in a coordinated and efficient way.
The post holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.
The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day
The postholder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.
Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.
The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.
Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.
Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.