Support Booking Coordinator - Central Booking

Job overview

An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Administration and Confirmation Coordinator.

The successful candidates will join the  Administration and Confirmation team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes.

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent administration is essential.

The candidate must have excellent verbal and written communication skills and experience in patient/customer contact.

The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other.

The department is open 8:00 – 18:00 Monday to Thursday and 8:00 – 17:30 on Friday. The post holder will work three days 8:00 – 18:00 and one day 8:00 – 17:30.

Main duties of the job

To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record.  To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.

To be responsible for the manning of the Central Booking Call Centre using the Netcall system.

To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.

Please see attached job description and person specification for full details of roles and responsibility.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibility.