Support Administration Manager

Job overview

To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload.

To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity.

To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

To support the development of patient focused pathway with key emphasis on improved patient experience.

Main duties of the job

To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training.

To undertake performance reviews, which have an impact on Gateways.

To proactively manage the administration staff, review work methods and systems to ensure the most efficient use of manpower and resources.

To ensure operational policies are in place and communicated, ensuring mandatory and statutory training is received in line with organisational policies.

To periodically provide refresher training to staff on Fire Evacuation and checking procedures.

To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence.

Identifying issues that can be shared on a wider basis for organisational learning.

To promote good practice and to ensure that staff are aware of maintaining a high standard of confidentiality at all times.

To be first line contact for both administration and clinical staff, including Consultants and their Teams.  Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence.  Conducting Back to Work interviews and referrals to other Allied Health professionals if required.  Meeting with HR monthly to discuss individual cases.

Communicate sensitive information in relation to staff rotas and sickness management.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.