Supervisor - Outpatients (XN03)

Job summary

Main duties of the job

To supervise, train and develop administration staff within the Centre.

Ensure booking of patients is administered effectively and to the benefit of the patients.

Ensure that all new patents are booked within Trust target times.

Undertake the process of Validation and monitoring of waiting times.

Day to day management of administration staff including monitoring attendance.

Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.

Preparation of documentation to support delivery of outpatient clinics.

Obtain necessary information for patients attending clinics as required.

Provide cover and reception clinics as allocated in a friendly and efficient manner

Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.

Action post and general correspondence on a daily basis.

Ensure departmental stationary stock levels

Job responsibilities

Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.