Study Support Service Officer

Job overview

This is a new opportunity to play a pivotal part in supporting the Study Support Service within the NIHR South East Research Delivery Network (SE RRDN). The Royal Surrey NHS Foundation Trust is the Host Organisation for the SE RRDN region.

The Study Support Service serves as the cornerstone of the RDN, facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.

We are seeking a highly motivated and detail-oriented Study Support Service Officer to join our team. This role is essential in providing administrative and operational support to clinical research teams, ensuring the smooth delivery of study support services. You will play a key role in coordinating processes, managing documentation, and supporting stakeholders to maintain high standards of research governance and compliance.

If you’re passionate about supporting research and ensuring high-quality study processes, we would love to hear from you.

Please note that interviews will take place in person at our Falmber base in Brighton.

Main duties of the job

The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.    The Officer's efforts are instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. Through their coordination and expertise, they contribute significantly to the overarching goals of the Research Delivery Network.

Detailed job description and main responsibilities

STRATEGIC LEADERSHIP ●    Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives

INFORMATION & ADMINISTRATION

●    Manage data and information systems central to operation of the Study Support Service ●    Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences

OPERATIONAL MANAGEMENT  ●    Provide support for the delivery of Study Support Services in line with national standards

SERVICE IMPROVEMENT & DEVELOPMENT ●    Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded ●    Collaborate with internal teams to address challenges and optimise service delivery

PERFORMANCE MANAGEMENT ●    Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery

LIFE SCIENCES INDUSTRY ●    Champion the RDN’s capacity and capability to support Life Sciences Industry research and the contribution of the Life Sciences Industry to the NHS

FINANCIAL MANAGEMENT RESPONSIBILITIES ●    Maintain systems for cost attribution and allocation of studies ensuring adept support for regional organisations with their data requirements

Please refer to the attached job description for further details about the role.