STaR Worker Enhanced Rehabilitation Outreach Service

Job overview

To work as part of the Enhanced Rehabilitation Outreach Service (EROS).

Working alone or with other MDT staff under the supervision of a registered mental health professional, the post holder will be expected:

To work as part of a team which provides mental health services.

The job will be covering the whole of Hertfordshire but your main base will be at St Paul's, Slippers Hill, Hemel Hempstead.

To focus directly on the needs of service users using the Support Time and Recovery Model.

To work across service and/or care group boundaries as necessary.

Carry a keyworker caseload and support coordination of care during the episode of EROS rehabilitation.

Communicate with the Care Co-ordinator, GP and any other involved professionals during the EROS episode.

In conjunction with members of the team, contribute to the development and implementation of the Enhanced Rehabilitation Outreach service to provide a high-quality care and support to service users and carers.

To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of support, time and recovery services within available resources.

To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles.

All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Main duties of the job

The job will be covering the whole of Hertfordshire, your main base will be at St Paul's, Slippers Hill, Hemel Hempstead. This is a community post.

To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.

Responsible for providing support to the EROS multi-disciplinary team, in the implementation of a recovery focused care plan for an allocated number of individual service users.

Detailed job description and main responsibilities

To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis. To positively promote independent living of service users within community. To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty. To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence. To enable staff to provide support with daily ‘living of ordinary lives’. To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights. To be responsible for reviewing information available to staff and service users for its quality and relevance.  To help to identify early signs of relapse by monitoring the service users’ progress, level of functioning and mental state and alert the appropriate staff involved in the service users’ care. To maintain accurate records as required by existing procedures, entering appropriate details on the service users’ case notes / electronic patient records as necessary. To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals. To participate in and be responsible for appropriate elements of staff development as part of STAR Team meetings as and when required. To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of the EROS service. To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in line with recovery principles, and as identified in their recovery journey. To respond to urgent situations emergencies or crises using local protocols. To use information systems including information technology and be willing to undertake appropriate training. To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate. To undertake such other duties as may be determined from time to time within the general scope of the post.

The successful applicant must also be/able to :-

IT literate and able to present information to a range of audiences through a range of media. To ensure that up to date written and electronic records are maintained in accordance with Professional and Trust standards. To contribute to the recording of statistical activity as appropriate in the setting To be responsible for the safekeeping and use of equipment and materials. To ensure Health and safety Regulations and Information Governance Regulations are observed and instituted.