Speciality Admin Assistant

Job overview

As the Specialty Admin Assistant within the Medicine Division, you will strive for excellence in supporting patients through their care pathway.

The role will flex dependent on the needs of the service providing a balance of general administration, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards

You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.

You will primarily be based at Royal Hampshire County Hospital or Basingstoke Hospital depending on the base location of the vacant role.

Main duties of the job

Managing the booking of appointments and admissions in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and as per coordinators instructions.

To receive internal and external telephone enquiries courteously and efficiently from patients, relatives, various hospital departments, GPs and other healthcare professionals, ensuring that accurate records of relevant conversations are kept, and the appropriate action is taken, relating to appointments, admissions and meetings. This will require significant tact and diplomacy especially with distressed patients. This also needs to be in a timely manner in line with Netcall Trust Key Performance Indicators (KPIs).

To work with the ‘Referral to Treatment’ (RTT) timescales to ensure patients receive their treatment in a timely manner, and support delivery of 18 week compliance working towards having no patients waiting over 52+ weeks.

Responsible for the day to day management of waiting list entries, escalating any issues or problems to the appropriate personnel/team.

Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients’ needs are met, escalating within agreed protocols as required.

Detailed job description and main responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.