Specialist Unified Communications Engineer

Job overview

The Specialist Unified Communications Engineer is a senior member of the Technical Services team responsible for design, architecture and support of the data and voice network infrastructure. You are expected to be highly skilled and experienced in advanced technologies to also support and maintain all operational activities of the network environment.

The post holder will report to the Unified Communications team leader and collaborate directly with other members within the team and technical services department.

Main duties of the job

Responsible for maintaining infrastructure at high levels of availability, focused on improving infrastructure reliability and addressing recurring issues by recommending and implementing system improvements in line with internal change controls. This is a primary requirement to focus on the day-to-day business as usual data and voice network infrastructure.

Responsible for completing all assigned tickets within the IT service management system in line with service level agreements and escalating any likely breaches.

Installation, configuration and support of infrastructure equipment.

Technical design and planning of IT architecture.

Responsible for capacity planning, ensuring sufficient resource exist to maintain access to systems in a highly available state.

Responsible for providing technical expertise within the Trusts IT Infrastructure with expertise:

Local and Wide Area Networking

Wireless LAN infrastructure

Voice communication systems

Load balancing

Cyber Security

Data cabling

Managing infrastructure updates and upgrades with minimal impact.

Lead in the design of future network and security infrastructure environments.

Proactive engagement with projects, providing technical support and ensuring the most efficient use of limited resources.

Work closely with the security team to deal with security related incidents.

Participate in regular on call rota.

Provide technical escalation point for other teams within CITS

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.