SPA Referral Advisor

Job overview

We have a permanent position for an administrator based at our friendly Single Point of Access Service in St Albans!

You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication.

You will use information systems to establish the urgent status of potential new referrals.

Your will manage day to day enquiries and requests for information.

You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department.

There will be a full training programme from an outstanding organisation and be fully supported in your training.  We offer a full 8-12 week on site training program.

Vacancy may close early if sufficient candidates apply.

Main duties of the job

• To be the first point of contact for the service user or carer / relative, establishing the nature of the communication
• To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation
• To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner
• To effectively manage incoming and outgoing post
• To establish priorities, work independently, and proceed with objectives with minimal supervision.

The Single Point of Access is a Monday to Friday  service and Referral Advisers will be expected to work a shift pattern to cover

Detailed job description and main responsibilities

• Will be responsible for inputting new referrals onto SPA data
• To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information
• To check the electronic patient systems to establish whether an individual is previously/already known and open to the
• To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative
• To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.
• To contribute to the continuous improvement of service provision by communicating service user
• To effectively manage incoming and outgoing
• To establish priorities, work independently, and proceed with objectives with minimal

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Previous Candidates Need not apply.