SPA Administrator

Job overview

An exciting opportunity has arisen for an administrator to join our Adult Single Point of Access Team.  We are seeking a highly motivated and flexible administrator to work within the SPA team.

The post holder will be required to provide a comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.

You would be expected to develop skills where appropriate to meet the developing needs of the team.  Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust and outside bodies.

Main duties of the job

Maintain efficient systems for client records.  Working on SystmOne and Swift Queue.

The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.

The role involves multitasking and it is a busy working environment.

Detailed job description and main responsibilities

The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationship.

The post holder will process telephone and email referrals and refer to the appropriate service.

The post holder will keep up to date with knowledge and skills in line with STEPS system.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles.  Please check your eligibility under the UKVI points based system.

Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.