SPA Administrator / Call Handler - Abingdon

Job overview

Do you enjoy talking to and helping people?

As a SPA Administrator/call handler, you will be the first point of contact for a range of referrals in the community via phone or email, enabling early intervention and avoiding admissions to hospital as well as enabling a timely discharge from the acute hospitals to community hospital beds.

SPA service is spread over two bases, Abingdon, and Banbury. SPA operates 8am-8pm, 365 days a year on a shift pattern basis. To support a good work-life balance, a four week rota is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a fair mix of 08:00-16:00hrs, 09:00-17:00, 09:30-17:30, 10:30-18:30hrs, and 12:00-20:00hrs with flexibility to swap duty with colleagues or request a duty where needed.

This post is for 30 hours per week. 4 x 7.5 hour shifts

Main duties of the job

The main aspect of the role is to process referrals received via phone, email, or clinical application system. Calls into SPA are varied and include vulnerable or frail people calling in asking for assistance. You may need to be patient with callers and need to have good communication skills to identify the individual’s needs.

You will work as part of a close-knit team to ensure referrals are processed in a timely and accurate manner to the right team. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.

Detailed job description and main responsibilities

SPA team is made up of experienced administrators and clinicians who work closely together and there is always someone at hand to ask for advice. When you start, you’ll have line manager and peer support as well as training and other resources to support you do your work effectively.

We promote diversity and welcome applications from candidates from all backgrounds who meet essential criteria.