Service Support Worker

Job overview

The Service Support Worker role is a dynamic post within our Fracture Clinic and Orthopaedic Outpatient department.

You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness.

This includes the checking, maintenance and cleaning of specific equipment in and around the department.

You will also provide a comprehensive portering service for the department, to ensure safe movement of patients, equipment, specimens etc around the Hospital site and ensure equipment is cleaned and monitored for any faults.

Elsewhere, you will be expected to work closely in partnership with the huge MDT we work closely with.

Main duties of the job

• Ensure effective communication is maintained at department level.
• Ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.
• Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.
• Work in a clinical environment maintaining its cleanliness and tidiness
• Adhering to PPE guidance and ensuring stock of this is maintained for safe working
• Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.
• Following the Department’s and Trust’s Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation
• Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.
• Prioritise workload in accordance to the needs of the department
• Report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust
• In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge

Detailed job description and main responsibilities

• Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Fracture Clinic and Orthopaedic Outpatient department and our wider Trust.
• Maintain a polite approach at all times to patients’ relatives and carers
• Be responsive to change to meet the needs of the service
• Assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.
• Use of manual handling equipment.
• Work at a demanding pace throughout the whole shift.