Service Support Analyst ( IT Support )

Job overview

Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care.  The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times.

An opportunity has arisen for a PC Support Analyst to join the Digital Services Team at Northumbria Healthcare NHS Foundation Trust.

Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at the Manufacturing and Innovation Hub premises in Seaton Delaval, providing on-site support for IT hardware and systems. As well as support services to other Trust sites such as North Tyneside General Hospital, Hexham General Hospital and the Northumbria Specialist Emergency Care Hospital in Cramlington.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The role of the PC Support Analyst is to support existing PC equipment and software application, along with the deployment of new equipment and software.

Detailed job description and main responsibilities

• To assist in providing support for all PC equipment and software throughout the Trust including installation of PC hardware, software and peripheral devices.
• Investigate routine enquiries & queries from staff & provides assistance & advice as required.
• To order, install and configure new IT desktop equipment.
• To manage and maintain asset database and documentation as appropriate to the role.
• To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels.
• To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
• To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
• To undergo staff training and developing as required and attend all team and departmental meetings.
• To update systems as appropriate to track the lifetime of IT assets within the Trust.
• To participate in the on-call rota.