Service Manager

Job overview

The Clinical Service Lead is responsible for the day to day delivery of First for Mental Health services with direct line management for the service. They ensure there is day to day focus on strong clinical and operational, outcomes in an integrated way. They will play a crucial role in offering operational and clinical input to this important programme while continuing to support a busy quality agenda. The postholder will take a lead in supporting the Head of Service in monitoring the delivery of high-quality care across the First for Mental Health NHS 111 and MPS Section-136 Service Lines across the South London geographical area. The post holder will deputies for the Head of Service when required and also be a: • highly visible and proactive leader acting as a clinical resource and ensuring the sustained delivery of high standards of care • responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes • responsible for the quality of the patient care and lead on facilitating changes which improve the patient experience • leader who works in partnership with other Trusts in the SLP and related crisis services • The post holder will be required to take up on Manager on call duties on rota basis. This involves providing support and expert advice to the inpatient services out of hours.

Main duties of the job

To be a highly visible, accessible, and proactive manager and leader for the First for Mental Health 111 press 2 service and 136 service.

To support the development of a culture that promotes leadership through coaching and Quality improvement

To lead on recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to function effectively in their roles

Provide demonstrate assurance that staff have the appropriate skills and competences to deliver high quality care

To demonstrate clinical competence and role model effective clinical care delivery

To represent the service and deputies for the Head of Service where appropriate

To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service

To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.

To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major component

Detailed job description and main responsibilities

To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service.

To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.

To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major component.

To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process.

To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and policies.

To promote a culture of respect for the individuality of patients and enable the service to be culturally relevant to the communities we serve.

To identify and coordinate opportunities for patient and Family and Carer involvement and engagement in service development, leading where appropriate.