Service Manager - SDEC

Job overview

An exciting opportunity has arisen for a pro-active, highly motivated individual to join the Medicine Management Team at Dudley Group NHS Foundation Trust in the position of Service Manger.

You will directly report to and work closely with the Directorate Manager whilst supporting the Clinical Service Leads, Matron and Lead Nurses in the operational management and organisation of these services. You will provide support to hospital capacity and flow across the medical division when required. There will be an opportunity to manage projects and support the Deputy Director of Operations in other areas within the medicine division.

We are looking for an individual who can demonstrate leadership, has previously managed services and is passionate about service improvement and high-quality patient care. The post holder will have excellent communication skills and thrive working within a busy and changing environment. It would be beneficial if you have knowledge of these services and essential to understand national targets and standards that are required to be met.

Main duties of the job

To be the Service Manager within the directorate/division to ensure achievement of the Trust’s and Divisional corporate objectives. The role is to directly assist the management / clinical teams to provide support and have responsibility in managing business, pathways and performance of the directorate.

To provide day to day operational management support to the Directorate Manager who has responsibility for the areas;

• Access Targets • Diagnostic Performance • Business Development • Service Improvement • Business Planning

To have key responsibility and accountability for the Divisional Diagnostics Waiting Lists / Specialty Area. Specialist Medicine Emergency & Ward pathways & Divisional Medical Rotas, working closely with the management / clinical / nursing and administrative teams. The post holder can be deployed across other areas to support service lines as required and agreed with the Deputy Director of Operations. Work collaboratively with the management team to deliver efficient and effective management of all resources and delivery of quality patient centred services, to include operational management and strategic planning /service development. The post holder will meet regularly with the Director/Deputy of Operations, Directorate Manger, Clinical Services Leads & Matrons for each area.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake