Service Manager, Integrated Care (Service Improvement)

Job overview

Service Manager – Integrated Care & Service Improvement Welsh Ambulance Services NHS Trust

The Welsh Ambulance Service is embarking on an ambitious programme of transformation to deliver seamless, person-centred integrated care across Wales. As Service Manager for Integrated Care (Service Improvement), you will play a pivotal role in shaping and driving this significant change agenda, ensuring our services consistently deliver the right care, in the right place, at the right time.

Main duties of the job

• Strategic change leader – lead the design and implementation of integrated-care pathways that connect 999, 111, urgent community response, Out-of-Hours and scheduled care services, working hand-in-hand with key stakeholders.
• Service-improvement specialist – use proven improvement methodologies (e.g. Lean, Model for Improvement, PDSA) to analyse performance, remove waste, and embed a culture of continuous learning.
• Operational accountability – manage day-to-day delivery of integrated-care services across multiple sites, meeting nationally agreed KPIs for clinical safety, patient experience, flow and efficiency.
• People-centred leadership – provide visible, compassionate line-management to a team, fostering multidisciplinary teamwork and staff wellbeing.
• Innovation & digital enablement – champion new technologies and novel models of care to expand access and improve outcomes

Join us and help shape the future of urgent and emergency care for the people of Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.