Service Manager for Urology and Vascular

Job overview

This is an exciting and varied role for a very well organised, energetic and self-motivated person who is able to manage their own time and workload. The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills.   The post holder must also be able to work well within a team.

The main responsibility will be to ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, including the transfer of the Urology service to Lewisham site, support the build and implementation of the Urology Investigation Unit (UIU) and the procedure room and support the Breast service reconfiguration work. The Service manager will need to meet key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.

This is an excellent opportunity for someone looking to develop into a more Senior Management role.

For more information concerning the post and an informal visit, please contact Karin Hofmeijer, General Manager via email [email protected] or 0208 836 4971.

Main duties of the job

• Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
• Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• Problem solve as appropriate, and develop and implement lasting solutions in

conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Detailed job description and main responsibilities

Be responsible for the day to day efficient and effective operational management of the Endoscopy and Gastroenterology services, supporting the Clinical Service Leads and Assistant General Manager in all matters affecting the delivery of core services.

Support the Trust’s performance management framework and be accountable for performance in those specialties against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required;

Support clinical teams Urology and Vascular services to respond to operational issues on a day-to-day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.

Contribute to the development of the strategic direction and annual business planning of the Urology and Vascular services and to assist in the determination of policy and strategy with the Surgical Division.

Work with Clinical Leads/Service Leads to develop and deliver high quality,

responsive and cost-effective services in line with SEL strategy and organisational objectives.

Provide and develop a working environment and open culture which fosters high

morale and commitment among all staff and promote their well-being and

personal development.

Develop a strong understanding of the local and regional provision of Urology and Vascular services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services and market share within the Trust.

Ensure the establishment and maintenance of good relationships and communication throughout Urology and Vascular services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.

Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service-related networks associated with the Urology and Vascular services.

Support the production of accurate and timely information for the Urology and Vascular services.