Service Manager - Children's Community Directorate

Job overview

An exciting opportunity has arisen to cover the role of Service Manager for Children's Community Directorate, within the Evelina London Clinical Group. Please see attached Job Description for Service area covered within role.

For this busy and successful Directorate we are looking for an enthusiastic, dynamic and innovative manager, with a strong operational background, who is passionate about improving healthcare services.

With this role you will influence and drive patient experience, safety, performance and staff wellbeing, as well as support the ongoing transformation work while providing clear leadership and ensuring delivery against our performance goals. You will work closely with service leads, clinicians, managers and other staff across the Trust.

You will provide leadership and expert advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement. The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.

Main duties of the job

The Service Manager is accountable to the Deputy General Manager and Clinical Leads. This role has responsibility for the day-to-day delivery of clinical services in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The post holder will also work closely with the Directorate Management Team to ensure we are delivering high quality care to our patients.

The Service Manager will also be responsible for delivering a range of service improvements.

Detailed job description and main responsibilities

Operational Performance Management

• Exercise delegated authority on behalf of the General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution.
• Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract.
• Manage the analysis of data so that the Clinical Lead and the SDU leadership team have access to timely and accurate information on all key performance indicators.
• Ensure compliance with all relevant Trust policies.
• Ensure sufficient staffing levels and allocation depending on service needs
• Ensure correct skill mix within team
• Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.
• Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
• Work closely with the Clinical Lead, and Matrons to ensure effective support services are in place for all clinical areas.
• Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
• Ensure all policies and procedures are adhered to as required by the Trust.
• As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
• Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
• Participate in and contribute to Trust wide initiatives and projects as appropriate.
• Develop and write policies and standardised procedures within own work area.
• Ensure that effective systems are in place to maintain service delivery in the event of staff absences
• Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
• Support the management team by preparing presentations.
• Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service