Service Desk Operator - MOC
The Dudley Group NHS Foundation TrustAlready thinking ahead to interview?
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Job overview
The post holder will be responsible to act a a first point of contact for all IT related queries. The post holder will have the expertise to handle a high volume of calls, perform first time fixes and meet user requirements.
There are 2 posts available for this role.
Main duties of the job
To provide day to day customer focused service desk support to IT users from all customer organisations.
Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.
Ensure all calls , emails and requests are logged in the call logging/ management system.
Help maintain 24/7 availability of access to services
A full description can be found in the attached Job description and personal specification.
Detailed job description and main responsibilities
To provide day to day customer focused service desk support to IT users from all customer organisations.
Answer all calls and respond to all emails and requests within the timescales set out in the customer service level agreement.
Ensure all calls , emails and requests are logged in the call logging/ management system.
Help maintain 24/7 availability of access to services
A full description can be found in the attached Job description and personal specification.