Service Desk Apprentice

Job overview

Nottinghamshire Health Informatics Service is looking for a motivated and confident individual to join our Technical Services team as a Service Desk Apprentice. This is an exciting opportunity to begin your digital career within a leading IM&T service supporting over 13,000 users across nearly 800 sites. The successful candidate will complete a Level 3 Information Communication Technician course.

In this role, you’ll deliver friendly and efficient first‑line support to NHS customers and partners, ensuring all calls are answered promptly and professionally. You’ll log and escalate incidents through our service desk system, issue reference numbers, and keep customers fully updated on the progress of their queries. Working closely with Service Desk Technicians, you’ll also monitor open calls, escalate concerns, and support the Team Leader in maintaining excellent service standards.

You’ll assist with system access control, ensuring only authorised staff receive appropriate permissions, and play a key role in the administration and issuing of NHS smartcards, enabling access to ESR and clinical systems.

NHIS provides a wide range of digital services including infrastructure, cyber security, and multi‑tier technical support. As part of our collaborative, experienced team, you’ll contribute to improving digital experiences for the health and care workforce across Nottinghamshire.

Applicants must be available for interview on 5th February 2026.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.