Service Coordinator

Job overview

The Service Coordinator will play a pivotal role in ensuring the smooth and effective operation of the service. The post‑holder will be responsible for coordinating day‑to‑day administrative functions, supporting service delivery, and maintaining high standards of operational efficiency. Working closely with clinical and managerial teams, the role will ensure that administrative processes are well‑organised, responsive, and aligned to service priorities.

The post‑holder will oversee designated administrative staff, contribute to the continuous improvement of service pathways, and support the implementation of organisational policies and procedures. They will be expected to use initiative, exercise sound judgement, and manage competing priorities in a busy and fast‑paced environment.

This role requires excellent staff‑management and HR‑related skills, alongside strong communication and organisational abilities. The post‑holder must be able to work collaboratively with colleagues across a wide range of disciplines, ensuring effective performance management, supporting staff development, and contributing to a positive and compliant working environment. The Service Coordinator will also act as a key point of contact for internal and external stakeholders, supporting the delivery of a high‑quality, patient‑focused service.

Main duties of the job

Overall responsibility for supervising and coordinating the clerical and secretarial teams, including direct line management of staff.

Oversight of all clinical activity delivered throughout MSK, ensuring these are well coordinated and all capacity is maximised. Escalate any issues were required with proposed solutions wherever possible.

In conjunction with the Service Manager, Deputy Service Manager and Senior Clerical Officers, maintain, monitor and actively update standard operating procedures for administrative practices across the specialties.

Monitor various reports via Information Services including Breaks in Process, utilisation, missing attendance, overdue reviews and Data Quality. Coordinate any action required to address data quality issues.

Monitor typing position, moving workforce around to maintain service delivery as required.

Support the team to ensure that any administrative errors are minimised and that a culture of learning from mistakes and improving the patient experience is inherent in daily work practices.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.