Service Coordinator (Outpatients)

Job overview

A rare opportunity has arisen within the Plastic & Breast operational team for a pro- active, dedicated individual to join our team as Outpatient Service Coordinator.

We are looking to recruit a highly motivated individual who is looking to develop their skills across a broad range of fast paced sub-specialties. You will be driven to deliver great patient care to every patient, every day and will be given regular development opportunities.

Articulate and highly organised with excellent IT and reporting skills, and meticulous attention to detail, you will work closely with the Directorate and Care Group Management Team, consultants, matrons, specialist nurses and admin and clerical teams to support the planning and implementation of excellent models of care and the delivery of quality and performance targets.

All candidates should be able to demonstrate a commitment to improving the patient experience and have the ability to communicate ideas clearly to both professionals and service users.

So, if you are self-motivated and ambitious with excellent leadership skills, highly developed organisational skills with experience of fast paced operational management get ready to take a big step forward in your NHS career.

Main duties of the job

Be responsible for the daily organisation and management of the Outpatient clerical staff within the Directorate. This will include the allocation of resources and delegation of tasks to staff, the implementation of working protocols, and the necessary training in new technologies and processes in order to provide a safe, quality service to both patients and clinicians.

Project-manage key initiatives, as agreed with the Service Manager. These initiatives may be staff/service or speciality development related.

Embrace changing technology and actively support service reconfiguration to maintain and develop the cost-effective service delivery of a large and complex cross site Directorate.

Ensure that Directorate administrative staff numbers benchmark with comparable departments (internally and externally to STH) and that a culture of challenging the status quo and striving for higher quality, more efficient services is embedded across the service.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.