Service Administrator - Physiotherapy and Orthotics

Job overview

An incredible opportunity has arisen for someone with a background in administration to join the Orthotics Team as their Service Administrator.

The main purpose of this role is to work closely with the Physiotherapy Department and Orthotic Service to provide administrative support to ensure the smooth running of the Orthotics Department.

Main duties of the job

• To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals contacting the orthotics department.
• To book and reschedule new patient and follow-up appointments for patients as requested by the clinical teams and orthotists.
• To follow the processes of booking and tracking the patient’s appointment in the EPIC system, ensuring that communication with the patient is also carefully documented.
• To support the co-ordination of the ordering and receiving of the orthotics to ensure the items are correct before either being sent out to the patient or

before the patient returns for their fitting

• To ensure there is an adequate supply of stock items to ensure ease of access for clinical staff but avoiding waste
• To demonstrate excellent communication and interpersonal skills including the ability to exercise diplomacy and an excellent telephone manner.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.