Senior Urgent Care Triage Practitioner

Job overview

Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can-do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.

Join the Norfolk and Waveney Unscheduled Care Coordination Hub (N&W UCCH). The UCCH is a one-year-old integrated service, which brings together all the system health providers, to enable patients to get care in the right place, at the right time, by the right professional(s).

Please note that this position will not be able to commence until 01/10/2025.

Main duties of the job

You’ll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system-wide response that improves patients’ care, experience and outcome.

Detailed job description and main responsibilities

To triage patients referred to UCCH as part of the multidisciplinary team.

To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To support activity within UCR Hub (triage) and Community Virtual Ward.

To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].