Senior Service Manager for Planned Care

Job overview

As Senior Service Manager, you will provide strategic and operational leadership within planned care specialities, working closely with Clinical Leads, Divisional leadership, and corporate teams to deliver safe, efficient and high‑performing services.

You will have a key leadership role in:

• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP
• Driving elective recovery and RTT performance, including PTL management
• Embedding GIRFT, Further Faster and outpatient transformation principles
• Leading large multidisciplinary teams through change with clarity and compassion with our Acute Partnership Group.

This role is central to ensuring services are clinically led, financially sustainable, and operationally resilient.

About You

You will be a confident and credible NHS leader with:

• Significant experience at Senior Service Manager / Operational Manager level within Planned Care or acute services
• A strong track record of delivering elective recovery, RTT improvement and service transformation
• Experience working in close partnership with clinicians and influencing at senior level
• Excellent leadership skills, with the ability to engage, motivate and develop teams through change
• Strong analytical, financial and governance capability

Main duties of the job

Experience of surgical services including Job overview

As Senior Service Manager, you will provide strategic and operational leadership across specialities with Planned Care, working closely with Clinical Leads, Divisional leadership, and corporate teams to deliver safe, efficient and high‑performing services.

You will have a key leadership role in:

• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP
• Driving elective recovery and RTT performance, including PTL management
• Embedding GIRFT, Further Faster and outpatient transformation principles
• Leading large multidisciplinary teams through change with clarity and compassion with our Acute Partnership Group.

This role is central to ensuring services are clinically led, financially sustainable, and operationally resilient.

Detailed job description and main responsibilities

Main duties of the job

Why Join Us?

• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP)
• Be part of a Trust with a strong reputation for elective recovery and innovation
• Work within a supportive Planned Care leadership team that values collaboration and improvement
• Opportunity to make a visible, lasting impact on patient experience and outcomes

Key Responsibilities

• Provide senior operational leadership across specialities within Planned Care services
• Lead service delivery from strategy to day‑to‑day operations, ensuring performance against RTT, quality, finance and workforce metrics
• Work in partnership with Clinical Leads to redesign pathways, improve productivity and optimise clinical templates
• Lead and support teams through service transformation, including new models of care and digital change
• Oversee PTL governance, escalation, and performance reporting
• Manage service budgets, workforce planning, and risk registers
• Ensure strong governance, patient safety, and regulatory complianc

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Please note that this vacancy may close early due to the amount of applications we receive.