Senior Practitioner Mental Health 111

Job overview

The 111#2 service in Powys is a 24/7 open access all age service for those experiencing well-being and mental health issues, operating via the national 111 call line. The Service is available 24 hours a day 7 days a week to offer advice, clinical triage, and interventions via telephone to individuals in mental health distress and signpost to other well-being, mental health and Third Sector services when required.  We are looking to appoint two Senior Practitioners (band 6) to join our team in PTHB.

As Senior Practitioner in 111#2  you will work autonomously, providing high quality complex clinical telephone triage and clinical assessment to individuals presenting with mental health illness/conditions, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision.

You will manage a varied team of staff including Well-being Practitioners, Health Care Support Workers, and Peer Workers, acting as a point of escalation and decision maker for clinical triage and risk management.

Supporting  the Clinical Lead in the operational management of the Service which will be facilitated through the national 111 press 2 service, ensuring that team members work to high standards, demonstrating leadership to build trust and inspire motivation and teamwork.

You will work as an autonomous practitioner, providing high quality complex clinical triage using knowledge, skills, critical thinking, and professional judgement supported by clinical software.

Main duties of the job

Use a range of communication methods adaptable to the needs of individuals, families, carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.

Provide clinical support and act as a decision maker for team members and  work to improve the quality of the telephone triage assessment, to enable the best possible care outcomes for those experiencing mental health distress, families/carers and partner organisations.

Make dynamic triage decisions and connect individuals with local Mental Health and well-being services where appropriate, including liaising with partner organisations such as Primary Care, GP’s, WAST, A&E, Police and Third Sector.

Provide specific mental health advice, relating to clinical risk, Mental Health Act or Mental Capacity Act.

Work with the Service to contribute to a reduction in the numbers of calls and the duration of calls made by people in Mental Health distress through:

Identifying and defining frequent callers.

Improving signposting to appropriate alternative care pathways.

Identifying a proactive plan of care to MH frequent callers.

Recognise potential crisis situations and act responsively and responsibly, to resolve the situation seeking assistance if required.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.