Senior Pharmacy Technician - Homecare

Job overview

To support the Principal Pharmacy Homecare Technician with the running of the Pharmacy Homecare service. Prioritisation and management of duties, understanding needs and expectations of workload. Take an active and methodical approach in problem-solving. Provide appropriate support to Homecare staff when and where needed.

Main duties of the job

Work accurately and timely to complete tasks. Professional communication with patients, pharmacy staff, wider hospital teams and external companies.  Work independently to complete tasks but also to cooperate with others in line with own work limitations. At all times work in accordance with Trust values, and procedures.

Detailed job description and main responsibilities

• Under the instruction of the Pharmacy Homecare Principal Technician, process homecare prescriptions and homecare invoices following standard operating procedures
• Collaborate with appropriate teams to resolve, refer and respond to all homecare queries from patients, staff, or homecare providers.
• To ensure that stock is virtually dispensed and precise costings of homecare medicines are booked through EPIC, and charged to the relevant providers, in line with standard operating procedures
• To liaise with creditor payments to ensure prompt payment of invoices according to the Trust’s Standing Financial Instructions.
• To be responsible for ensuring that all clinical incidents, complaints and concerns for Homecare are reported, investigated, acted upon and learnt from
• Assist with auditing, reporting and data entry,timely and accurately.
• Provide support and supervision to pharmacy homecare team, including appropriate cover for the Principal Pharmacy Technician and in their absence.
• Liaise with clinical pharmacists, or clinical nurse specialists to highlight and refer clinical problems, ensure that requests are processed safely and prioritised to match clinical urgency.
• Take an active role in the management of Key Performance Indicators, and the performance management of Homecare companies
• Support specialist clinical pharmacists, when called upon, in providing relevant reports, utilising available IT resources available through Hyperspace and Willow
• Contribute to the development of electronic systems for managing homecare.
• Support the Pharmacy Homecare Principal Technician in ensuring that relevant risk management initiatives are taken to minimise all areas of risk within Homecare and in suggesting and implementing any improvements, where necessary.
• Provide clear, effective and professional communication, at all times, in written and verbal communication with patients, patient’s representatives, homecare provider personnel, all levels of internal staff including the rest of the pharmacy homecare team.