Senior Outreach and Day Support Worker

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Highland’s Learning Disability Service is seeking a compassionate, motivated, and experienced Senior Outreach and Day Support Worker to join our dedicated team. You will play a key role in supporting adults with learning disabilities and other vulnerabilities to live fulfilling, independent lives within their own homes and communities.Our service supports individuals in both shared and individual tenancies, providing 24‑hour, in‑reach and outreach provision. You will also work closely with day services and collaborate with the wider integrated health and social care team. This is a rewarding opportunity to make a meaningful difference every day—promoting independence, wellbeing, and high‑quality person‑centred care.Key ResponsibilitiesAs a Senior Outreach and Day Support Worker, you will:Care & Support

• Act as key worker for a number of tenants, developing, reviewing and delivering personalised support plans.
• Provide high‑quality, person‑centred care to individuals with varying support needs in their own homes and community settings.
• Support individuals with personal care, medication administration, daily living skills, social and leisure activities, and community participation.
• Encourage and enable individuals to gain confidence, maintain independence, and pursue meaningful activities including employment or volunteering.

Leadership

• Act as shift leader, overseeing service delivery and staff allocation.
• Guide, support, and mentor Support Workers to deliver safe, effective, outcome‑based care.
• Participate in risk assessments, service improvement, incident reporting (including DATIX), and care plan evaluations.
• Take part in the service on‑call rota.

Professional Standards & Administration

• Maintain accurate care records, reports, and documentation.
• Ensure compliance with NHS Highland policies, SSSC codes, infection control, health and safety standards, and medication procedures.
• Work collaboratively with the multidisciplinary team, families, carers, and external agencies.
• Uphold confidentiality and professional boundaries at all times.

What We’re Looking For

You should bring:

• Minimum 3 years’ experience in a care or support setting.
• SVQ Level 3 (or above) in Health & Social Care and compliance with SSSC registration requirements.
• Strong understanding of the needs of vulnerable adults, including those with learning disabilities, physical disabilities, dementia, and complex needs.
• Experience in contributing to or modifying support plans.
• Training and competency in administering medication (or willingness to achieve).
• Excellent communication—written, verbal, and interpersonal.
• Ability to work independently and as part of a team.
• Good organisational and time‑management skills.
• A full driving licence.

This role requires emotional resilience, flexibility, and the ability to work in a variety of home and community settings, sometimes under challenging circumstances.Why Join Us?

• Make a real difference every day in the lives of individuals and families.
• Join a supportive, multidisciplinary team within a well‑established service.
• Opportunities for personal and professional development.
• Work in a varied, meaningful role with autonomy and responsibility.

Informal enquiries to: andy.grant3@nhs.scot

ADDITIONAL INFORMATION FOR CANDIDATES

• Effective from 1st April 2026, the Agenda for Change full-time working week will be reduced from 37 to 36 hours. Part-time hours will be adjusted on a pro-rata basis. There will be an increase in the hourly rate to ensure that pay remains unaffected.
• Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork