Senior IT Technician

Job overview

Senior IT Technician

IT Department

Band: 6  - £37,338 - £44,962 per annum + on call

Hours: 37.5 hours per week, flexible, all MKUH roles will be considered for flexible working

A requirement has arisen to recruit an experienced Senior IT Technician for Milton Keynes Hospital.

As a Senior IT Technician, you will provide a High level of second line support, taking ownership of incidents and providing a high level of first time fix wherever possible or escalating accordingly. Also mentoring of existing staff, Problem management, change management and looking at innovation and automation of systems, also project work.

The role is predominantly user facing but also involves support via telephone, e-mail and the use of remote management software and includes out of hours on call duties.

This exciting opportunity necessitates the following technical abilities:

• A high level of IT Literacy with Microsoft products - specifically Windows 10 & 11, Office 365, Active Directory, InTune and Microsoft Azure
• The ability to troubleshoot PC, Operating System and application related problems through to resolution
• Knowledge of Support Packages including Service Management tools (Freshservice) and Remote Access tools such as Remote Assistance, Quick Assist , Real VNC.
• Experience of working in ITIL led environments would be a distinct advantage as would certification in MCDST

Apply now to find out more !

Interview: w/c 2.12.24

Main duties of the job

To provide advanced quality technical support and Problem-solving techniques, responsive and comprehensive Desktop Support service, incorporating support for all Trust staff as well as support and mentoring of IT support staff.  All support activities are to be provided during the core operational hours of 08:00-17:00.

The post holder will be required to provide support by visiting the user where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded.

Other responsibilities will include the management of the Trusts’ IT assets, IT Security, Network administration, managing complex projects and ensuring the smooth operation of technical systems and processes.

Candidates that have previously applied for other IT Technician roles need not apply again.

We reserve the right to close posts early if we receive a sufficient volume of applications.  Unfortunately only short listed applicants will be contacted.  Candidates with a disability that meet the minimum criteria will be guaranteed an interview.   Disclosure and Baring Service Checks may be required for new employees.

We care We communicate We collaborate We contribute

'Four out of five Administrative and Clerical colleagues feel they can make suggestions to improve the work of their team or department' (NHS Staff Survey 2023).

Detailed job description and main responsibilities

Please refer to the attached Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.