Senior IT Service Desk Engineer

Job summary

Main duties of the job

As the first point of contact for all IT related issues and requests, your role will involve a whole range of daily tasks, from administering accounts, installing new hardware and software, building and deploying PCs, Laptops and iPads, to working with our third line teams in resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email, and via our remote support tool for offsite locations. There will be a requirement to travel to other sites within the organisation from time to time and transport is provided for this purpose

Systems we support include: Active Directory, Azure/Entra, BMC Client Management + O/S Deployment, Endpoint Manager / Intune / Autopilot, iPads + Apple iOS, Microsoft 365 including the Power Platform and Windows 11 Desktops, amongst others. Knowledge of these would be desirable.

With the crucial nature of the systems our team supports, we have very high expectations of our engineers, that they are adaptable, reliable and work in accordance with the organisational values. If you have these essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today

Job responsibilities

West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) account regularly as contact is usually made via this method.