Senior Infrastructure Engineer (Server)

Job overview

Senior Infrastructure Engineer (Server)

Division: Corporate

Band: 6

Salary: £38,682 - £46,580 Per Annum/Pro Rata

We are recruiting for a Senior Infrastructure Engineer (Server) who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful post holder will be expected to represent IT Services to the majority of the Trust’s IT users, and as such the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible.

As an IT Senior Server Engineer you will be part of the Trust's IT Infrastructure Team, maintaining the service capability of the Trust’s IT infrastructure, specifically in the area of data centre's, high availability & resiliency, hypervisors, cloud and on premise environments, physical & virtual servers, domain controllers and backups etc.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Detailed job description and main responsibilities

• Support the IT Infrastructure Manager in the delivery of IT services to the published service level agreements and develop them to provide an efficient and technically capable service.
• Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources.
• Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues.
• Support the IT Infrastructure Manager with the development and annual review of IT disaster recovery plans to ensure that the IT Infrastructure can be recovered in the event of an IT disaster and as part of Trust-wide business continuity planning.
• Take part in the research and development of all elements of the IT Infrastructure – determining what future technology would be of benefit to the Trust and how it should be implemented.
• Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers.
• Ensure the Infrastructure Team’s issue resolution targets are met and calls are updated accordingly in the service desk software management platform.