Senior Digital Transformation Manager – Clinical Workflow Optimisation

Job overview

Interview date to be confirmed.

The Senior Digital Transformation Manager will lead and deliver a digital transformation programme at Guy’s and St Thomas’ NHS Foundation Trust, focusing on embedding clinical best practices in Epic workflows. This role involves working closely with senior leaders to reduce unwarranted variation in clinical care, aiming for consistent, equitable, effective, and efficient patient care.

For full information refer to the Job Description and Person Specifications document.

Main duties of the job

Key Responsibilities:

• Lead the digital transformation programme across pilot areas.
• Develop and maintain stakeholder relationships with senior leaders.
• Collaborate to develop, test, and implement best practice workflows.
• Oversee programme lifecycle: initiation, delivery, mobilisation, and review.
• Ensure evaluation metrics are in place for impact monitoring, milestone achievement and business development planning.

Skills and Expertise:

• Digital optimisation and transformation.
• Improvement science and business performance systems.
• Project and programme management.
• Evaluation and measurement.
• Design Thinking and patient/public engagement.

Please refer to Job description for full information.

Detailed job description and main responsibilities

Technical subject matter expertise

• 1.    Provide subject matter expertise (SME) in the following areas; a.    Digital optimisation and transformation, including an understanding of risk management and good governance for digital programmes b.    Improvement science and business performance systems, particularly applied in Healthcare including Lean and Six Sigma c.    Project and programme management (including using agile methodology) d.    Evaluation and Measurement e.    Design Thinking and Experience-based co design and/or Patient and Public Engagement f.     Commercial and contracting 2.    Lead on the production of collateral, policies and tools in relation to the areas of subject matter expertise which are useable by other members of the Delivery Team and the wider organisation. 3.    Lead on the development and maintaining of SME community of practice in relation to the areas mentioned above, being the custodian of relevant best practice methodologies and supporting others to use them. 4.    Develop internal and external networks to support the consistency and quality of work aligned to the SME area(s) and maximise our impact and reputation.

Developing partnership working with Data, Technology & Information team (DT&I)

• 1.    Lead on identifying, developing and maintaining stakeholder relationships on behalf of the CITI Delivery function with key IT leaders 2.    Act as a key CITI link to the DT&I  Management team and maintain an excellent understanding of the governance and data structures that support the management of operations, improvement and transformation. 3.    Maintaining a deep expertise in the delivery of technology services in the organisation 4.    Act as an expert to CITI colleagues in advising on DT&I governance requirements to deliver digital change programmes 5.    Inform the identification, prioritisation and development of digital improvement and transformation programmes.

Programme planning responsibilities

• 1.    Lead the development and utilisation of a strategy, aims and objectives for CITI digital delivery programmes, including research and development to identify, develop and promote best practice. 2.    Lead a range of complex projects and programmes related to Trust services, and utilise the transformation and / or improvement science methodology(-ies) as the basis for the management of programmes through their entire lifecycle. 3.    Carry out analysis to develop business cases for new areas of work and document and present to relevant authorities using prescribed formats. 4.    Lead other members of the programme team in carrying out rigorous project planning, identifying all activities, setting milestones and identifying activity owners. 5.    Monitor and track project progress against the programme plan, making adjustments if targets are not met, and providing recommendations for adjusting plans, strategies or programmes to the relevant governance forum. 6.    Use project management experience and expertise to continuously improve the approach to project management and delivery, using methodologies suitable for digital programmes. 7.    Use knowledge of change lifecycle to plan for and ensure sustainable change on all CITI programmes (including an element of capability building in the Clinical Groups).

Manage programme risks and issues, maintaining logs and communicating escalations clearly

• 1.    Establish the appropriate governance structure for the programme, and mobilise relevant senior stakeholders to sponsor, lead the governance and drive the programme. 2.    Ensure best practices in data management are implemented across all digital programmes 3.    Manage programme risks and issues, clearly documenting and communicating escalations to senior programme management as required. 4.    Work with Programme Leads, Programme Managers, IT leadership & Clinical Group Executives to resolve and mitigate challenges. 5.    Escalate risks as appropriate to other governing bodies and relevant stakeholders across the organisation and externally. Please refer to Job Description for full information.