Senior Customer Service Assistant - Helpdesk

Job overview

Are you looking to join an ambitious team in one of the most complex and large NHS Trusts in the UK.  Guy’s and St Thomas’ NHS Foundation and the ‘Smart Together’ Shared Service is embarking on an exciting transformation journey to develop common systems, processes and procedures and to embrace new ways of working to ensure alignment to the national models of procurement that are emerging within the NHS.

We are now looking for an individual to join our customer service team within the Performance Excellence function of the Procurement and Supply Chain department.

Main duties of the job

This role is to provide outstanding customer service to the organisation and wider partners by running the customer helpdesk to ensure our department supports the trust and the wider organisations to have what they need to deliver world class patient care. This role involves a variety of administrative, support and delivery tasks required to successfully deliver a sector leading procurement service. The role will be part of an important function, allowing trust colleagues to successfully do their jobs by:

• Supporting the management of all helpdesk activities and providing advice and guidance to support an efficient  helpdesk service.
• Providing excellent customer services to our internal customers, and dealing professionally with external suppliers
• Utilisation of the Shared Service systems and tools and interaction with a wide range of stakeholders across the Shared Service, ICS and the supply base.

The applicant will also work collaboratively with the Buying and Catalogue Team functions to ensure seamless operations, supporting the organisation's mission to deliver world-class patient care.

The role will require the applicant to have top class  communication skills with a strong knowledge and experience of NHS procedures, systems, legislation and guidance.

The role requires a willingness to contribute a positive and enthusiastic attitude and the applicant must be reliable, pro-active and enjoy working in a busy team.

Detailed job description and main responsibilities

A full Job Description and Personal Specification can also be downloaded.

* ‘Smart Together’ is a shared procurement and supply chain service hosted by Guy’s and St Thomas’ NHS Foundation Trust, one of the leading hospitals in the country and serve the hospitals across south east London.

Smart Together currently provides its services to GSTT and 4 other NHS Trusts, namely, Lewisham & Greenwich NHS Trust, Great Ormond Street Hospital for Children NHS Foundation Trust, Oxleas NHS Foundation Trust and South London & Maudsley NHS Foundation Trust.